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Important:
Prior to sending any documentation to UKVI, applicants are strongly advised to make sure that the courier company they are planning to use will deliver to Post Office (PO) Box addresses in the UK.
Please note Parcelforce will not deliver to a UK P O Box address, and that supporting documents sent through them are liable to be destroyed.

Service Standards

Delivering the best Customer Service on behalf of the UK-Visas & Immigration, click HERE to learn more.

UK Visas and Immigration (UKV&I) is responsible for decisions about who can come to the UK and who can stay here. When you make an application to come to the UK, if your application is straightforward (this means for instance a decision can be made on it without asking you for more information) it will be decided within UKV&I’s processing times, their Customer Service Standards.

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