Prior to sending any documentation to UKVI, applicants are strongly advised to make sure that the courier company they are planning to use will deliver to Post Office (PO) Box addresses in the UK.
Please note Parcelforce will not deliver to a UK P O Box address, and that supporting documents sent through them are liable to be destroyed.

Welcome to TLScontact

We are a commercial company that works with UK Visas & Immigration to provide services to people applying for visas for the United Kingdom.

You should visit GOV.UK to register your visa application, pay your fee and book your appointment to submit your application at our Visa Application Centre.

You then need to register on this site for the following reasons:

  • Facilitate your check in when you attend your appointment
  • Purchase Added Value Services
  • Enabling the online Status Tracker for your application

This site provides you with a guide to applying for your visa. It also gives you information about our visa application centre and the type of added value services that we provide for your convenience.

New supporting document scanning process.
From April 3rd, 2017 customers applying for a UK visa in Kyiv will benefit from digital improvements to the UK visa application process. For more details, please click here.
In order to avoid delays in the Visa Application Centre it is recommended that customers follow the instructions below:

  • Bring your original passport (or travel document) and residence permit/national ID card (if applicable);
  • Bring A4 copies of all of your supporting documents. Copies should be of reasonably good quality to be readable when scanned. Use coloured copies if necessary.
  • If you would like to submit an old passport or a sponsor’s passport as supporting document, then you must provide copies of it as well;
  • Remove any staples, clips or pins from documents before submitting them.


Important information

  • On 25 July 2016, TLScontact in partnership with UK Visas & Immigration launched On-Demand Mobile Visa Service in Ukraine. The service will allow customers across Ukraine to submit their visa application, including biometric enrolment, from the comfort of their home, office or any location of choice.

    For further information please click here.

  • due to new requirements on mandatory document to apply for a UK visa, visa applicants are no longer required to submit a passport photo with their application where biometrics are collected. For applicants who are biometric exempt, they will still need to supply a photograph.

  • courier services are temporarily unavailable in Crimea, the Donetsk and Lugansk regions.

  • due to global changes in the way visa application are processed, children under 5 years old are required to attend the Visa Application Centre to complete the application process. It is now mandatory for them to have their photo taken at the VAC. These changes do not affect applications that have already been submitted.

  • if child travels under parent’s passport, picture of the child should be in the passport as well.

  • Dear applicants, due to unusually large demand please bear in mind processing times of you applications before booking appointments. Thank you for understanding!