Welcome to TLScontact in Rostov-on-Don

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Recommended services for you

Keep My Passport When Applying

Apply and keep hold of your passport during the decision making process.

£ 60.18

Express Courier Return

Fast and easy – receive your passport by express courier once your visa has been granted.

Starting at £ 11.00

Premium Lounge

Relax in our VIP Lounge and enjoy our coffee and hospitality while being assisted by a dedicated staff member… plus many other benefits.

£ 59.00

Walk In Without Appointment

Apply on Walk-in basis either without an appointment, before your scheduled appointment or after missing your appointment.

£ 59.00

Bundled services

Bronze Package

Apply whenever you want during opening hours and don’t come back to the Visa Application Centre anymore, we take care of everything.

£ 70.00

Gold Package

Enjoy the flexibility of our Visa Application Centre: apply in our Premium Lounge whenever you want during the opening hours.

£ 90.00

Platinum Package

Highest level of comfort possible: you can apply whenever you want during opening hours, enjoy the comfort and the privacy of our Premium Lounge and no need to take care of anything, we are here for you.

£ 110.00

Upgrade your application experience

SMS Notification

Receive an SMS notification when your application is ready for collection.

£ 1.29

Priority Visa Service (non settlement)

This will put your application at the front of the queue at every stage of the decision-making process

£ 212.00

Priority Visa service (family migration / settlement)

This will put your application at the front of the queue at every stage of the decision-making process

£ 573.00

Other services

Form Filling Assistance

Get support from experienced visa application staff at the Visa Application Centre in order to complete your Visa Application Form on line.

£ 70.00

Group Appointment Service

All members of your group can apply at same time.

£ 59.00

Online Payment Assistance

Get support with you online payment from experienced visa application staff at the Visa Application Centre in order to finalize your registration.

£ 12.00

Photocopy

A photocopy machine is at your disposal in the Visa Application Centre in case you need to make any document copy.

RUB 50.00

Greenpass – Things to do in London

Added Value Services descriptions

We offer a range of services for customers, which make your application quicker or more convenient. These services are optional and require a fee to be paid. Please read the full descriptions and terms and conditions below before deciding which you would like to use.

IMPORTANT NOTICE:

  • These optional services do not influence the outcome of your application;
  • The Added Value Service fees are not refundable in case of withdrawal, visa refusal, or payment in the wrong application centre location. For more information, please consult our page Terms of Payment;
  • For service purchased online in advance, please always bring a printed receipt of payment when you attend your appointment;
  • If you would like to purchase AVS on site, we accept the following payment method(s) in the centre: credit card;
  • Each applicant should purchase AVS with their own application number. Listed price is charged per application unless it is specially clarified.

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AVS_swp

PRICE: £ 60.18

Payment: Online / Onsite

This service allows you to keep your passport the maximum possible time during the visa decision process.

The basic points of this service are:

  • You still need to bring your passport to your appointment, but it will be given back to you before you leave the Visa Application Centre;
  • Once the decision of your visa application has been made by the UK Visas and Immigration, you will be notified by email, and then you need to provide your passport to the Visa Application Centre (by post or in person). If you don’t provide your passport within the determined timeframe, your visa application will be refused;
  • Once received, we aim to complete the application and return your passport as soon as possible.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre.

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PRICE: up to £ 32.00

Payment: Online / Onsite

Applicants can choose to have their passport returned to them by express courier at the end of the application process.

TLScontact will process the passport for delivery on the day we receive it back from the decision making centre. Applicants should expect to receive their passport in most cases within 1-3 business days depending on the area selected. Choosing this service allow you to not come back, avoid waste of time and unnecessary cost to come to Centre.

Use of the Express Courier Return service is dependent upon availability of courier delivery to the address provided by the applicant.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre.

The cost of this service is in addition to your visa application fee and is non-refundable.

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AVS_premium_lounge

PRICE: £ 59.00

Payment: Online / Onsite

This service includes:

  • Direct access to our Premium Lounge (comfortable setting); 
  • Assistance during the application process; 
  • Cold and hot beverages, pastries, a wide array of magazines and newspapers; 
  • Free photocopying, e-mail printing.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre.

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AVS_walk_in

PRICE: £ 59.00

Payment: Online / Onsite

This service allows applicant to submit their application without appointment, or before/after their scheduled appointment date, during opening hours of the Visa Application Centre.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception when you arrive at the Visa Application Centre.

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PRICE: £ 70.00

Payment: Onsite

Bronze Package service includes: Walk in Without Appointment + SMS Notification + Express Courier Return (in country).

It gives you freedom to come any day any time during opening hours once and then to not take care of anything else. We will tell you when result is issue and send back to your chosen convenient address.

To purchase this service, please ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre. 

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PRICE: £ 90.00

Payment: Onsite

The Gold Package is a bundle including Walk In Without Appointment and Premium Lounge.

You can enjoy the flexibility of the Visa Application Centre with his convenient and comfortable service.

To purchase this service, please ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre. 

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PRICE: £ 110.00

Payment: Onsite

This service is a bundle offering to applicants the Walk In Without Appointment, the Premium Lounge, the SMS Notification and the Express Courier Return services.

It is our best offer, all in one; this total flexibility and comfort suit perfectly the needs of applicants with lack of time and in need of support.

To purchase this service, please ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre. 

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AVS_sms_service

PRICE: £ 1.29

Payment: Online / Onsite

This service provides you a message alert once your application has been processed and your passport has been returned to TLScontact. It will inform you that you can pick up your passport from your submission centre or your passport is being sent back to you by courier if you have chosen the Express Courier Return service.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre.

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PV

Priority Visa Service (non settlement)

PRICE: £ 212.00

Payment: Online

You can pay for a Priority Visa service for your visit, work or study application (‘non settlement’). This will put your application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, if it takes longer to process. Using the Priority Visa service does not guarantee that your application will be successful. All visa applicants must meet the requirements of the UK Immigration Rules.

How long does a Priority Visa application take?

UKVI aims to make a decision on your Priority Visa application, and contact you to let you know that your passport is ready to be collected within 5 working days from when you submit your biometric information. 

However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale.  If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards.  Your application may not be straightforward if you have:

  • been refused a visa for the UK, and/or;
  • been refused leave to enter the UK, and/or;
  • been deported, removed, or otherwise required to leave the UK, and/or;
  • overstayed a period of leave in the UK, and/or;
  • had leave to remain in the UK curtailed by the Home Office, and/or;
  • been refused leave to remain in the UK by the Home Office, and/or;
  • been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
  • you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
  • you have an unspent criminal conviction in any country, and/or;
  • you have committed a criminal offence in any country.

If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 5-day timescale.

Who can use this service?

Customers, applying for:

  • a visit visa with a validity of six months;
  • a transit visa;
  • Points Based System (PBS) Tier 4;
  • Points Based System (PBS) Tier 5 may use Priority Visa service.

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Priority Visa service (family migration / settlement)

PRICE: £ 573.00

Payment: Online

You can pay for a Priority Visa service which puts your family migration / settlement application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, takes longer to process. Using the Priority Visa service does not imply or guarantee that your application will be successful. All visa applicants must meet the requirements of the UK

How long does a Priority Visa (family migration / settlement) application take?

UKVI aims to make a decision on your Priority Visa (family migration / settlement) application, and contact you to let you know that your passport is ready to be collected within 30 working days from when you submit your biometric information. 

However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale.  If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards.  Your application may not be straightforward if you have:

  • been refused a visa for the UK, and/or;
  • been refused leave to enter the UK, and/or
  • been deported, removed, or otherwise required to leave the UK, and/or;
  • overstayed a period of leave in the UK, and/or;
  • had leave to remain in the UK curtailed by the Home Office, and/or;
  • been refused leave to remain in the UK by the Home Office, and/or;
  • been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
  • you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
  • you have an unspent criminal conviction in any country, and/or;
  • you have committed a criminal offence in any country.

If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the faster timescale.

Who can use this service?

All customers applying to live permanently (‘settle’) in the UK under family migration routes, and where a full settlement visa fee is payable. ECAA and EEA applications are not eligible for this service.

To purchase this service please log in at your personal account on this Website and purchase it.

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Form Fill

PRICE: £ 70.00

Payment: Onsite

Form Filling Assistance is an optional Added Value Service where a member of staff will be able to help customers complete the application form, recording answers to the application questions verbatim in the customers own words. Staff will not be able to offer any advice.

All customers will be required to sign a disclaimer confirming their understanding of the terms and satisfaction with the service.

To purchase this service, please consult our staff at any anytime during the application process in the Visa Application Centre. 
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PRICE: £ 59.00

Payment: Online / Onsite

The Visa Application Centre will arrange Group Appointment Bookings for organisations, tour operators and large families who want to apply at the same time at the Visa Application Centre but they have been unable to coordinate appointments online.

To arrange for the group appointment, please speak to one of the staff members in the Visa Application Centre or contact us via the Feedback and Complaints section.

Please note:

  • Only people traveling together are considered a group.
  • Group appointments have to be scheduled at least 1 working day in advance, subject to availability.
  • This service does not guarantee that all applications will return on the same day as each application is treated separately. 

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PRICE: £ 12.00

Payment: Online / Onsite

This service allows the applicants to get qualified assistance with online payments for the fees which must be paid online.

To purchase this service, please log in at your personal account on this Website and purchase it or ask our representatives at the Reception for assistance, when you arrive at the Visa Application Centre.

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Colour Photo Copy

PRICE: RUB 50.00

Payment: Onsite

Photocopy service is available in TLScontact to get a copy of your original documents.

To purchase this service, please consult our staff at any anytime during the application process in the Visa Application Centre.

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Condition for getting a refund:

If you made a mistake and would like to get a refund of Added Value Service payment, please read the following instructions:

  • Priority Visa Service/ Priority Visa Service Settlement: To be eligible for a refund, the applicant must cancel the order prior to biometric enrolment.
  • Premium Lounge: To be eligible for a refund the applicant must cancel the order at least 5 days prior to the appointment date
  • Express Courier Return: To be eligible for a refund the applicant must cancel the order prior to biometric enrolment.
  • Keep My Passport When Applying: To be eligible for a refund the applicant must cancel the order prior to biometric enrolment.
  • Duplicate-Payments: Applicants have 3 months and 7 days after their appointment day to notify Visa Application Centre of duplicate payments and be eligible for a refund. To be considered as a duplicate payment both transactions must be linked to the same GWF reference number and be for the same service.

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