TLScontact strives to provide an efficient and professional service to our customers.
If you desire to submit a feedback, a suggestion or a complaint about TLScontact services in our visa application centre, you can fill in the online feedback and complaint form below. The form should be filled only in English.
We will take your complaint seriously and will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message.
Please note that TLScontact does not make any decisions relating to your visa applications. In the unlikely event that you wish to complain about the outcome of your visa application or your interactions with an agent of United Kingdom UK Visas & Immigration, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure.
Feedback and Complaints
May holidays | 27 Apr 17
Dear applicants, please, be informed, that Visa Application center will be closed on the 1st of May, and on the 9th of May for documents submission, and passport collection due to official holidays....
Walk-In Without Appointment | 07 Apr 17
TLScontact kindly offers you to benefit from Walk-in Without Appointment service, that helps you feel flexible and apply earlier or later to your scheduled time. Using this service, you are free to apply, if you were late for your appointm...
GREENPASS is now live! | 13 Mar 17
Visit Greenpass to find amazing tours and experiences to make your trip to the UK unforgettable!
New digital process for UK visa application and new requirement for documents | 03 Mar 17
From March 6, 2017 customers applying for a UK visa using our standard or Priority Visa services will benefit from digital improvements to the UK visa application process. TLScontact will scan your supporting documents whilst you’re at the visa applicat...
Seasonal Holidays | 13 Dec 16
Dear applicants, please be informed, that Visa Application Centre will be closed on the 26th and 27th of December 2016, and will be opened during January holidays on the 4th, the 5th and the 6th of January 2017....