Prior to sending any documentation to UKVI, applicants are strongly advised to make sure that the courier company they are planning to use will deliver to Post Office (PO) Box addresses in the UK.
Please note Parcelforce will not deliver to a UK P O Box address, and that supporting documents sent through them are liable to be destroyed.

Feedback and Complaints

TLScontact strives to provide an efficient and professional service to our customers.

If you desire to submit a feedback, a suggestion or a complaint about TLScontact services in our visa application centre, you can fill in the online feedback and complaint form below. The form should be filled only in English.

We will take your complaint seriously and will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message.

Before submitting your request please visit our FAQ page as your question may have already been answered.

Please note that TLScontact does not make any decisions relating to your visa applications. In the unlikely event that you wish to complain about the outcome of your visa application or your interactions with an agent of United Kingdom UK Visas & Immigration, please visit: https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure.

Given Name(s) *
Your first name, as provided in your visa application.
Family Name *
Your last name, as provided in your visa application.
Email *
This information will be used to contact you during the process and provide confirmation
Confirm Email *
This information will be used to contact you during the process and provide confirmation
GWF Number *
Please enter your GWF Number
Passport Number *
The number from the passport you used to submit your visa application.
Previous Complaint Number
If you have previously submitted a complaint or feedback, the case number related to that enquiry.
Reason for Contact *
Please select the reason that most closely matches the reason for your complaint, if no choice is relevant please select "Other" and give a short description of contact reason
Message *
A complete description of your issue with all necessary details.